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An open Wayfinding RFI

Recently I was tasked with composing and submitting an RFI (request for information) to a major health corporation. With a client base predominantly hospitals and universities, RFI and RFP (request for proposal) submissions are common. These organizations are typically very formal in their proposals, budgeting and vendor selection.

In this post, I am going to share some of the items that can be expected on a wayfinding RFI / RFP.

An RFI is generally accompanied with a questionnaire composed by the requesting party.

Here are a few questions that I commonly see:

  1. Does the application provide real time positioning?
  2. Are 3d maps available as well as 2d?
  3. Does the application provide patient check in / appointment status notifications / estimated appointment wait times?
  4. Does the application provide QR codes?
  5. Can the application recommend relevant information to the route?
  6. Can the application work without internet?
  7. Does the application have the ability to interface with outside databases?
  8. Will the organization be able to manage / update the application after development?
  9. Is the organization able to brand / customize the application?
  10. Does the application work with Apple / Android and other mobile platforms?
  11. Does the application provide reporting capabilities on use, etc?
  12. Is the application capable of meeting HIPPA regulations?

Below, are the answers I would submit in this scenario:

  1. Providing route updates as an individual finds their way is an extended feature and is typically implemented through beacons. Wayfinding technology is advancing rapidly, but has not yet broken the surface of real time mapping through other means. For this solution, beacons would need to be systematically placed throughout the building at certain increments in order to be able to place an individual on their route.
  2. Yes
  3. The Wayfinding System is able to send updates to patients on the current status of their appointment, as well as estimated wait times. During check in, a patient would need to enter their number, or the system would need to call to a database of patients contact info. Patient check in is also an available feature.The wayfinding system is able to interface with any patient management software or database. A consult would be needed to discuss the desired functions.
  4. Yes
  5. Yes
  6. Yes. However an internet connection would be required to make any system updates.
  7. Yes. Here2There wayfinding systems are designed with the integration of outside systems in mind. Would need to determine if this is for staff directories, or patient information.
  8. The wayfinding systems are easily up dated using your backend system manager. Each project comes equipped with access to this management portal.

    Using this tool you can make changes to routes, shut down areas for construction or emergencies and make changes to locations. This feature comes with a full user manual and 24 / 7 support.

  9. Yes
  10. The wayfinding app itself (user interface) is compatible with all major operating systems. The mobile sites / mobile app is also compatible with android and apple.
  11. The wayfinding system has the capability of providing reports on uses, errors, check ins, idle time and any other requested segments in relation to use. Detailed reports can be generated and accessed through the manager. The app can also return reports on which kiosks were used (dept or area based), how many times the mobile app has been accessed, how many patients versus staff have accessed the system, and any advertising / marketing stats.
  12. H2T is very careful with patient information as we need to ensure that we are adhering to all HIPPA guidelines and regulations. Here2There Software strictly follows HIPPA guidelines and regulations in order to protect patient information while interfacing with these records.

These are only a few examples of the information that may be requested on an RFI / RFP. Keep in mind that these documents are typically very formal and extensive. Always allow yourself ample time to collect the accurate and detailed information.

I am always available to assist with consultation, as I have over a decade of experience in wayfinding.

Feel free to reach out for guidance.

Join me for an Interactive Wayfinding Webinar October 8th!

October 8th 2015 at 10am eastern time, I will be hosting a webinar on Interactive Wayfinding. Please join for the 15 min presentation on the latest wayfinding applications and stay tuned after for a discussion and to share your thoughts and your company’s apps.

Look forward to speaking with you all!


Twitter @Alynnesmith1987


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Expo / booth / conference wayfinding app

The image below is a sample of a complimentary app Here2There Software created for an exhibition floor at a digital signage expo. Gives directions to and from exhibitor booths.

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The basics of Wayfinding

Wayfinding can be defined as spatial problem solving. It is knowing where you are in a building or an environment, knowing where your desired location is, and knowing how to get there from your present location. Wayfinding encompasses all of the ways in which people orient themselves in physical space and navigate from place to place.

Even in this modern era of technology, the most popular means of wayfinding is static signage. Universities and hospitals are very public and high traffic environments but still reliant on floor lines, staff assistance and posted signs as the solution to traditional wayfinding.

The hindrance in upgrading to an interactive system used to be cost, with most projects exceeding the $25 k mark. The release of programs like Wayfinding Pro ( has given subscribers the ability to build a complete wayfinding system for only dollars a month. Wayfinding apps can now be created on any budget for web, kiosk and mobile access to interactive navigation.

In addition to a more manageable price, digital wayfinding has evolved as well. What used to be line and text directions alone are now searchable directories, QR code generation and location based content, emergency alerting, advertising and content management integration.

Clients now have the power of choice and the advantage of low cost at their fingertips. Wayfinding can be offered by integrators like digital signage companies, as an additional product or integrated into their DS software. End users can purchase Wayfinding Pro, build their own system and offer navigation to their public. Distributors including companies like LGE and Lenovo, can combine wayfinding with their package offering and resale on a large scale. Wayfinding has become extremely versatile and is flexible enough to fit every corner of the market.

Prospective wayfinding candidates with a larger budget at their disposal such as hospitals and universities, can sub contract the design and development to experts like Here2There Wayfinding ( H2T handles project management, development, design, integration and implementation at the direction of the client. Services like these put control in the clients hands while easing potential work load involved in designing a wayfinding project.

Interactive wayfinding is now viable and within reach for any organization seeking to offer or resell the system. Digital apps will replace static signage within the next 5 years, will you be ahead of the curve?

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Hershey’s Chocolate Co. teams up with Wayfinding Pro to provide a “sweet” alternative to traditional wayfinding

Altoona Pa, – July 30 2015

Wayfinding Pro ( has announced today that Hershey’s Chocolate Co, known worldwide for their contributions to chocolate and charity, has joined Wayfinding Pro to provide interactive wayfinding at their Hershey PA corporate complex.

Hershey’s Chocolate will be using Wayfinding Pro’s software development kit to build a kiosk based wayfinding system for navigation of the corporate building. The interactive application will enable users to access internal maps of the building with accompanying step by step line and text directions.

“This is an amazing opportunity,” said Amanda Smith, business development for Wayfinding Pro. “Hershey has touched the lives of so many through their candy, medical centers and amusement parks. I am very excited to work with them to provide wayfinding. Wayfinding Pro has enabled many hospitals, universities and parks to offer a solution to the challenges of traditional wayfinding. With Hershey venues being of the larger variety, interactive wayfinding is a natural fit.”

About Wayfinding Pro

Wayfinding Pro is the industry’s leading provider of interactive wayfinding systems, offering the most cost effective solution to traditional navigation. Wayfinding Pro’s software development kit gives subscribers the ability to build their own interactive wayfinding systems for mobile, web, kiosk and digital signage platforms.

For more information about Wayfinding Pro contact:

About Hershey

In business for over 100 years, Hershey’s Chocolate Co has been known all over the world for their contributions to candy and charity. Hershey’s commitment to the public is carried on through the Hershey Medical centers, Hershey Amusement Parks and various factories and complexes.

Microcad Computer Corp partners with Wayfinding Pro to add interactive wayfinding to their product portfolio

Altoona, PA – Wayfinding Pro, LLC ( announced today that Microcad  Computer Corporation, long time provider of computer hardware, networking solutions, displays and digital signage solutions has joined Wayfinding Pro to provide interactive wayfinding for their clients.

Microcad will be using Wayfinding Pro to integrate interactive wayfinding into their systems, taking traditional wayfinding means a step further. The wayfinding application will provide users with access to maps, step by step directions and directories.

“We are excited to be working together,” said Kali Davis, vice president of corporate strategy, Wayfinding Pro. “We look forward to Microcad adding interactive wayfinding to its current product offering. Wayfinding Pro is the most cost effective, hands on solution to wayfinding development. We are very pleased to provide this to Microcad and to provide their clients with a solution to traditional wayfinding.”

About Wayfinding Pro

Wayfinding Pro is the industry’s leading provider of interactive wayfinding systems, offering the most cost effective solution to traditional navigation and the burdens of high development costs. Wayfinding Pro’s software development kit gives subscribers the ability to build their own interactive wayfinding systems for mobile, web, kiosk and digital signage platforms.

For more information about Wayfinding Pro contact:


About Microcad

Microcad’s business philosophy is to establish long-term, win-win relationships between Microcad, vendors, resellers, and ultimately, the end-users of the products. Microcad understands that having satisfied customers takes commitment, expertise, experience, and persistence. This commitment extends well beyond simply providing quality products, excellent services and competitive prices, focusing on the goal of total customer satisfaction.

For demo or consultancy for the Canadian customers please contact Tony Buragina at Microcad.