Need wayfinding info? Let us help

We understand how overwhelming wayfinding can be. Let us provide you with the guidance you need to get the most out of your project and investment.

Site Author: Amanda Smith amanda@here2theresoftware.com

Wayfinding Consultation: info@here2there.com

 

Digital Signage Expo Las Vegas 2016

Wayfinding Pro, industry leaders of interactive wayfinding, will be attending the Las Vegas Digital Signage Expo March 16 – 17 2016, booth C9.

Since 2010, Wayfinding Pro has been providing development kits for digital signage companies and complexes wishing to take interactive wayfinding development into their own hands.

Wayfinding Pro’s development app gives subscribers all the tools needed to build a fully functional and interactive application for wayfinding. From line and text directions to readily made interfaces, everything needed to create interactive wayfinding app for web, kiosk or mobile is accessible through the developer program.

Wayfinding Pro will be offering demonstrations of the system, access to it’s full line of features, and fully functional interfaces for expo visitors to test.

Find us online at http://www.wayfindingpro.com or call us at 814-342-3120 for more info.

 

 

 

 

An open Wayfinding RFI

Recently I was tasked with composing and submitting an RFI (request for information) to a major health corporation. With a client base predominantly hospitals and universities, RFI and RFP (request for proposal) submissions are common. These organizations are typically very formal in their proposals, budgeting and vendor selection.

In this post, I am going to share some of the items that can be expected on a wayfinding RFI / RFP.

An RFI is generally accompanied with a questionnaire composed by the requesting party.

Here are a few questions that I commonly see:

  1. Does the application provide real time positioning?
  2. Are 3d maps available as well as 2d?
  3. Does the application provide patient check in / appointment status notifications / estimated appointment wait times?
  4. Does the application provide QR codes?
  5. Can the application recommend relevant information to the route?
  6. Can the application work without internet?
  7. Does the application have the ability to interface with outside databases?
  8. Will the organization be able to manage / update the application after development?
  9. Is the organization able to brand / customize the application?
  10. Does the application work with Apple / Android and other mobile platforms?
  11. Does the application provide reporting capabilities on use, etc?
  12. Is the application capable of meeting HIPPA regulations?

Below, are the answers I would submit in this scenario:

  1. Providing route updates as an individual finds their way is an extended feature and is typically implemented through beacons. Wayfinding technology is advancing rapidly, but has not yet broken the surface of real time mapping through other means. For this solution, beacons would need to be systematically placed throughout the building at certain increments in order to be able to place an individual on their route.
  2. Yes
  3. The Wayfinding System is able to send updates to patients on the current status of their appointment, as well as estimated wait times. During check in, a patient would need to enter their number, or the system would need to call to a database of patients contact info. Patient check in is also an available feature.The wayfinding system is able to interface with any patient management software or database. A consult would be needed to discuss the desired functions.
  4. Yes
  5. Yes
  6. Yes. However an internet connection would be required to make any system updates.
  7. Yes. Here2There wayfinding systems are designed with the integration of outside systems in mind. Would need to determine if this is for staff directories, or patient information.
  8. The wayfinding systems are easily up dated using your backend system manager. Each project comes equipped with access to this management portal.

    Using this tool you can make changes to routes, shut down areas for construction or emergencies and make changes to locations. This feature comes with a full user manual and 24 / 7 support.

  9. Yes
  10. The wayfinding app itself (user interface) is compatible with all major operating systems. The mobile sites / mobile app is also compatible with android and apple.
  11. The wayfinding system has the capability of providing reports on uses, errors, check ins, idle time and any other requested segments in relation to use. Detailed reports can be generated and accessed through the manager. The app can also return reports on which kiosks were used (dept or area based), how many times the mobile app has been accessed, how many patients versus staff have accessed the system, and any advertising / marketing stats.
  12. H2T is very careful with patient information as we need to ensure that we are adhering to all HIPPA guidelines and regulations. Here2There Software strictly follows HIPPA guidelines and regulations in order to protect patient information while interfacing with these records.

These are only a few examples of the information that may be requested on an RFI / RFP. Keep in mind that these documents are typically very formal and extensive. Always allow yourself ample time to collect the accurate and detailed information.

I am always available to assist with consultation, as I have over a decade of experience in wayfinding.

Feel free to reach out for guidance. amanda@surferquest.com

Join me for an Interactive Wayfinding Webinar October 8th!

October 8th 2015 at 10am eastern time, I will be hosting a webinar on Interactive Wayfinding. Please join for the 15 min presentation on the latest wayfinding applications and stay tuned after for a discussion and to share your thoughts and your company’s apps.

Look forward to speaking with you all!

Amanda

Twitter @Alynnesmith1987

LinkedIn http://www.linkedin.com/in/alynnesmith

Google Plus google.com/+AmandaSmith1987

Expo / booth / conference wayfinding app

The image below is a sample of a complimentary app Here2There Software created for an exhibition floor at a digital signage expo. Gives directions to and from exhibitor booths.

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The basics of Wayfinding

Wayfinding can be defined as spatial problem solving. It is knowing where you are in a building or an environment, knowing where your desired location is, and knowing how to get there from your present location. Wayfinding encompasses all of the ways in which people orient themselves in physical space and navigate from place to place.

Even in this modern era of technology, the most popular means of wayfinding is static signage. Universities and hospitals are very public and high traffic environments but still reliant on floor lines, staff assistance and posted signs as the solution to traditional wayfinding.

The hindrance in upgrading to an interactive system used to be cost, with most projects exceeding the $25 k mark. The release of programs like Wayfinding Pro (www.wayfindingpro.com) has given subscribers the ability to build a complete wayfinding system for only dollars a month. Wayfinding apps can now be created on any budget for web, kiosk and mobile access to interactive navigation.

In addition to a more manageable price, digital wayfinding has evolved as well. What used to be line and text directions alone are now searchable directories, QR code generation and location based content, emergency alerting, advertising and content management integration.

Clients now have the power of choice and the advantage of low cost at their fingertips. Wayfinding can be offered by integrators like digital signage companies, as an additional product or integrated into their DS software. End users can purchase Wayfinding Pro, build their own system and offer navigation to their public. Distributors including companies like LGE and Lenovo, can combine wayfinding with their package offering and resale on a large scale. Wayfinding has become extremely versatile and is flexible enough to fit every corner of the market.

Prospective wayfinding candidates with a larger budget at their disposal such as hospitals and universities, can sub contract the design and development to experts like Here2There Wayfinding (www.here2theresoftware.com). H2T handles project management, development, design, integration and implementation at the direction of the client. Services like these put control in the clients hands while easing potential work load involved in designing a wayfinding project.

Interactive wayfinding is now viable and within reach for any organization seeking to offer or resell the system. Digital apps will replace static signage within the next 5 years, will you be ahead of the curve?

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