Interactive Wayfinding in 2022

In a post from 2015, I mentioned that wayfinding can be defined as spatial problem solving. It is knowing where you are in a building or an environment, knowing where your desired location is, and knowing how to get there from your present location. Wayfinding encompasses all of the ways in which people orient themselves in physical space and navigate from place to place.

In the last 7 years, a lot has changed. While that definition of wayfinding still stands, the cost has improved and design features have evolved.

Organizations that wish to implement interactive wayfinding have the advantage of the low design cost. Wayfinding can be offered by integrators, end users, and distributors. Interactive wayfinding encompasses digital mapping and end user directions, signage, and a customizable interface. While certain solutions like include full programming and design, others like enable organizations to build their own system.

From 2015 to 2022, much has evolved in relation to wayfinding systems. But the need for them has not changed. Looking forward to a bright and prosperous year for everyone in the IT industry.



In the majority of the posts I author, I discuss wayfinding as a solution to navigating college campuses, hospitals, malls and corporate complexes. Additionally I highlight the extended features that can be implemented, such as staff directories, sale alerts in malls, events calendar and internal messaging system (to name a few).

Outside of these features and their applications is a more serious subject, and solution.

In the event of storms, accidents on campus, and tragically a potential gunman or other serious threat, wayfinding can be used to alert (even silently) visitors, staff and students.

In the case of situations such as storms, the wayfinding system can post (and send) alerts on the web site, kiosk and mobile site as well as alternative routes around accidents.

But what if the event is more serious than a storm? Sadly, there is a potential for on campus threats. The chance may be small, but is still there. And as the saying goes, it is indeed better to be safe than sorry in this situation.

The wayfinding system can not only send silent alerts to all student registered phones, but can also alert the authorities. Keeping students safe is the top priority of any campus, and using your wayfinding system to direct and protect is really getting the most for your investment.

Interactive wayfinding is so versatile, that really any feature or extended function that can dreamed of, can be implemented. My prior articles touch base on many alternate features, but the use of wayfinding as an emergency fail safe is one of the best.


Why is wayfinding right for a college campus?

Most college campuses are comprised of various buildings, spread across many blocks. Navigating the area can be a very frustrating and stressful experience. This is especially so for new students who are not familiar with their surroundings and spending their first semester away from home. This can also be a difficult feat for visiting parents, and professionals.

What can wayfinding do for students and visitors?

Interactive wayfinding is a versatile application that provides more than just directions. Wayfinding not only provides line and text directions from building to building, but will also provide indoor directions to departments and class rooms. Wayfinding is also developed to be 508 and ADA compliant. Handicapped students and visitors have access to wheelchair accessible only directions, kiosks that are easily physically adjustable and software that speaks to help the auditory impaired.

Accessing the Campus Interactive Wayfinding

Wayfinding is available in three different formats. Adding wayfinding to the college website provides directions to visitors and students before arriving. Installing kiosks on campus will enable users to retrieve directions on site, and also access QR codes for mobile navigation. The site can be fully accessed by phone.

Extended features of Wayfinding

Wayfinding can also be used as an emergency alert system, a department and staff directory, an event calendar and announcement system. The app is also available in various languages.

Why to use Interactive Wayfinding instead of Static Signs

While static signs may help to alleviate some of the confusion that navigating creates, they do no generate directions specifically for one individual. They also do not direct the handicapped to accessible routes, nor do they provide the capability of mobile wayfinding. Additionally, when departments change as they often do, updating the signage can be an expensive and lengthy process. Updating interactive wayfinding is very easy and done at the click of a button.

Managing your wayfinding system

Managing the system is easy. Using the back office, routes can be temporarily shut down for accidents or construction, updates to departments can be made, staff can be changed and routes can be added. Maintaining the system is simple and takes no time at all.

What goes into a wayfinding project?

Any wayfinding project needs to begin with a needs assessment. Is this for kiosk, web or mobile? Do you need additional languages? Will you be hosting the project? Will there be any extended features? There are features that are included, such as directions specifically for the handicapped; and extended features that are additional, such as directories and emergency alerts.

Start your wayfinding project today!

Starting an interactive wayfinding project is simple. You can contact Here2There Software directly for a needs assessment on a full service project, or you can contact Wayfinding Pro to test the app that enables you to build your own wayfinding project.

Contact us directly for further information and assistance, and be sure to visit our site dedicated to wayfinding for tips, interface examples, projects, development, whitepapers and more.


Wayfinding Pro Client, LaGuardia Community College, announces saving $64,000 on costs by choosing WFP for in house Wayfinding development

LaGuardia Community College has been congratulated on saving $64,000 by using Wayfinding Pro to build an in house interactive wayfinding project for the campus, versus outsourcing development to a wayfinding designer.

In 2016 the college launched a revamp on their static wayfinding system to upgrade their amenities to interactive wayfinding, providing visitors and students with a more hands on means of navigating the campus.

LAGCC reduced overall costs from $75,000 to $11,000 by using Wayfinding Pro’s API to build, design and plot complete navigation of the campus. Directories for kiosk and mobile were developed with the help of the WFP team, improving the usefulness and efficiency of the traditional static signage that was available.

The new system provides clear directions to departments, areas, services and real time campus information. Upon completion, the college announced its findings and satisfaction with budget success to Wayfinding Pro.

Wayfinding Pro is an easy to use developer tool that offers users the ability to plot directions, upload maps and access already designed interfaces to tie wayfinding projects together in house for the lowest costs in the industry. Learn more at

What you need to know about affordable digital wayfinding

Digital wayfinding can be expensive to invest in, with some project costs exceeding the $40,000 mark for a building with multiple floors accessible by web and mobile. Wayfinding has become a necessary component for creating a visitor friendly environment. So how can we make this service more affordable to the organizations that need it?

Wayfinding Pro™ has been happy to answer this call since 2014, by providing universities, hospitals and any other property with a need for interactive mapping. Wayfinding Pro™ enables subscribers to build their own wayfinding systems for a fraction of the industry cost.

What is Wayfinding Pro™?

Wayfinding Pro™ is turn-key tool for turning your floor plans into wayfinding systems for digital signage, kiosks, web and mobile applications. Key features include:

Can display URL‘s, coupons, etc.
Integrate with indoor view photos
Alternate routing (e.g.: ADA compliant)
Create preferred paths
Multi-user development environment
Simple to use (no programming required)
Custom build your own application using API’s
GPS / ibeacon ready

But what typically goes into a project? Why are most projects so expensive?

Wayfinding costs tend to be so historically high due to factors such as project management and execution, interface and map design, map plotting and implementation. When handing these responsibilities to a firm for complete design, prices will soar. Interface design alone can account for thousands of project dollars.

With software development kits such as Wayfinding Pro™, you can completely design, implement and manage your own wayfinding project for less than $3000.00 annually. This becomes especially interesting to digital signage and content providers that wish to resell wayfinding.

Find out if Wayfinding Pro™ is right for you:

Or call our team of experienced project managers for a free consultation: 814-342-3120 (direct)






Need wayfinding info? Let us help

We understand how overwhelming wayfinding can be. Let us provide you with the guidance you need to get the most out of your project and investment.

Site Author: Amanda Smith

Wayfinding Consultation:


Digital Signage Expo Las Vegas 2016

Wayfinding Pro, industry leaders of interactive wayfinding, will be attending the Las Vegas Digital Signage Expo March 16 – 17 2016, booth C9.

Since 2010, Wayfinding Pro has been providing development kits for digital signage companies and complexes wishing to take interactive wayfinding development into their own hands.

Wayfinding Pro’s development app gives subscribers all the tools needed to build a fully functional and interactive application for wayfinding. From line and text directions to readily made interfaces, everything needed to create interactive wayfinding app for web, kiosk or mobile is accessible through the developer program.

Wayfinding Pro will be offering demonstrations of the system, access to it’s full line of features, and fully functional interfaces for expo visitors to test.

Find us online at or call us at 814-342-3120 for more info.





An open Wayfinding RFI

Recently I was tasked with composing and submitting an RFI (request for information) to a major health corporation. With a client base predominantly hospitals and universities, RFI and RFP (request for proposal) submissions are common. These organizations are typically very formal in their proposals, budgeting and vendor selection.

In this post, I am going to share some of the items that can be expected on a wayfinding RFI / RFP.

An RFI is generally accompanied with a questionnaire composed by the requesting party.

Here are a few questions that I commonly see:

  1. Does the application provide real time positioning?
  2. Are 3d maps available as well as 2d?
  3. Does the application provide patient check in / appointment status notifications / estimated appointment wait times?
  4. Does the application provide QR codes?
  5. Can the application recommend relevant information to the route?
  6. Can the application work without internet?
  7. Does the application have the ability to interface with outside databases?
  8. Will the organization be able to manage / update the application after development?
  9. Is the organization able to brand / customize the application?
  10. Does the application work with Apple / Android and other mobile platforms?
  11. Does the application provide reporting capabilities on use, etc?
  12. Is the application capable of meeting HIPPA regulations?

Below, are the answers I would submit in this scenario:

  1. Providing route updates as an individual finds their way is an extended feature and is typically implemented through beacons. Wayfinding technology is advancing rapidly, but has not yet broken the surface of real time mapping through other means. For this solution, beacons would need to be systematically placed throughout the building at certain increments in order to be able to place an individual on their route.
  2. Yes
  3. The Wayfinding System is able to send updates to patients on the current status of their appointment, as well as estimated wait times. During check in, a patient would need to enter their number, or the system would need to call to a database of patients contact info. Patient check in is also an available feature.The wayfinding system is able to interface with any patient management software or database. A consult would be needed to discuss the desired functions.
  4. Yes
  5. Yes
  6. Yes. However an internet connection would be required to make any system updates.
  7. Yes. Here2There wayfinding systems are designed with the integration of outside systems in mind. Would need to determine if this is for staff directories, or patient information.
  8. The wayfinding systems are easily up dated using your backend system manager. Each project comes equipped with access to this management portal.

    Using this tool you can make changes to routes, shut down areas for construction or emergencies and make changes to locations. This feature comes with a full user manual and 24 / 7 support.

  9. Yes
  10. The wayfinding app itself (user interface) is compatible with all major operating systems. The mobile sites / mobile app is also compatible with android and apple.
  11. The wayfinding system has the capability of providing reports on uses, errors, check ins, idle time and any other requested segments in relation to use. Detailed reports can be generated and accessed through the manager. The app can also return reports on which kiosks were used (dept or area based), how many times the mobile app has been accessed, how many patients versus staff have accessed the system, and any advertising / marketing stats.
  12. H2T is very careful with patient information as we need to ensure that we are adhering to all HIPPA guidelines and regulations. Here2There Software strictly follows HIPPA guidelines and regulations in order to protect patient information while interfacing with these records.

These are only a few examples of the information that may be requested on an RFI / RFP. Keep in mind that these documents are typically very formal and extensive. Always allow yourself ample time to collect the accurate and detailed information.

I am always available to assist with consultation, as I have over a decade of experience in wayfinding.

Feel free to reach out for guidance.

Join me for an Interactive Wayfinding Webinar October 8th!

October 8th 2015 at 10am eastern time, I will be hosting a webinar on Interactive Wayfinding. Please join for the 15 min presentation on the latest wayfinding applications and stay tuned after for a discussion and to share your thoughts and your company’s apps.

Look forward to speaking with you all!